Refund Policy

Overview & Corporate Responsibility

All sales made on https://dzyreplay.com are final. dzyreplay maintains a strict NO-REFUND policy for all digital and physical products purchased through the website. As a specialized subsidiary operating under Collective Cut, dzyreplay maintains primary responsibility for refund decisions and customer service resolutions, with Collective Cut providing corporate oversight and financial infrastructure support.

Corporate Accountability

While dzyreplay operates as a distinct business entity, it benefits from Collective Cut's corporate governance frameworks and financial oversight mechanisms. All refund decisions are made by dzyreplay in accordance with this policy, with Collective Cut providing administrative and financial support as needed. By placing an order you acknowledge and accept that refunds will not be issued except where required by applicable law.

1. Products covered

This policy covers: custom digital logos, design files, revisions, digital gift cards, and any physical goods ordered via the site.

2. No-Refund Rule

NO REFUNDS:

Once an order is paid and the work has commenced or a deliverable is provided, dzyreplay will not provide refunds. This includes change-of-mind, dissatisfaction after acceptance, partial acceptance, or delayed feedback from the client.

Acceptance:

Once the client provides final written acceptance (email confirmation) or fails to respond within 7 days after final delivery despite reminders, the deliverable is considered accepted.

3. Cancellation before work begins

Customers may request cancellation within 24 hours of placing an order only if no design work has been started. If work has not started and cancellation is approved, any transaction fees incurred by dzyreplay may be deducted before refunding the remainder, at dzyreplay's discretion. However, customers should note our general NO-REFUND policy: refunds from cancellations are not guaranteed.

4. Failed delivery / technical failure

If we are demonstrably unable to deliver a paid product (for example, technical failure or internal process error), we will attempt to remedy or provide a reasonable alternative deliverable. If no remedy is possible, we will engage with the customer to reach a resolution. Refunds remain exceptional and are not the default remedy.

5. Revisions & dispute resolution

Each order includes the revision rounds specified on the product/order page. Clients must provide clear revision requests. If a dispute arises about deliverable conformity to the brief, the client must submit evidence within 7 days of delivery. We will attempt to resolve disputes by offering additional corrective revisions where reasonable.

6. Corporate chargeback & dispute resolution

If you initiate a chargeback with your bank or payment provider, dzyreplay will provide full evidence of order confirmation, delivery records, and communications to the issuer. Collective Cut may assist in providing payment processing documentation and financial transaction records as part of the dispute resolution process.

Financial Infrastructure Support

While dzyreplay maintains primary responsibility for customer service and dispute resolution, Collective Cut provides payment processing infrastructure and financial oversight support. This collaborative approach ensures comprehensive response to payment disputes while maintaining dzyreplay's direct relationship with customers. If a chargeback is resolved in your favour by the issuer, dzyreplay may seek to recover evidence or re-instate access to deliverables.

7. Statutory rights

Nothing in this policy is intended to override rights that cannot be excluded by law. If you have protections under consumer law that mandate refunds in certain circumstances, those rights remain unaffected.

Corporate contact information & escalation

Primary Contact (dzyreplay)

Email: Accounts@dzyreplay.com

Customer service phone: +91 7304758993

Grievance Officer: Rohit Verma — Accounts@dzyreplay.com

Corporate Oversight (Collective Cut)

Role: Parent company providing corporate governance and oversight

Support: Administrative and financial infrastructure support

Escalation Process

All initial queries should be directed to dzyreplay channels above. For matters requiring corporate-level escalation, issues may be reviewed by Collective Cut's compliance team while maintaining communication through dzyreplay channels.

We will acknowledge queries within 48 business hours and aim to resolve complaints within 30 days. Escalated matters requiring corporate oversight may have extended resolution timelines, which will be communicated accordingly.